AUSTRALIA'S #1 ACOUSTIC GUITAR SPECIALIST

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AUSTRALIA'S #1 ACOUSTIC GUITAR SPECIALIST

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Ordering, Shipping, Returns and Cancellations

Clear, no-fuss info for buying online or in-store. If you’re unsure about anything, reach out and we’ll help.

Quick help

Contact us to request a return, ask about delivery, or get photos of an in-stock instrument.

Email info@acousticcentre.com.au Call (03) 9124 9929

Shipping

Instruments & Amplifiers

Order total Standard Express
Over $1499 (eligible metro/CBD areas*) Free courier shipping $79
Below $499 $69 $149
$499 to $1499 $49 $129
Regional exceptions: TAS / WA / NT / FNQ and any non-metro or rural areas use the rates below.
Regional / remote order total Standard Express
Below $499 $129 $199
$499 to $1999 $99 $179

Used instruments: shipping is typically $69–$99 (shown at checkout).

Heavy/oversized items: may attract additional freight charges based on courier rates. If this happens, we’ll contact you before proceeding and you can choose a full refund or an alternative option.

Accessories

Order total Standard Express
Over $99 Free Australia Post shipping (Australia-wide) $15
Below $99 $8.99 flat rate $15
Remote delivery note: occasionally some destinations can’t be serviced at free-shipping rates. If freight costs exceed 15% of your purchase, we may need to adjust shipping. We’ll always contact you first and you can opt for a full refund or an alternative delivery option.

Tracking & signatures: strings and accessories ship with tracking via courier or Australia Post. Instruments, amps and large items ship via our courier partners with tracking and signature on delivery.

We can’t authorise “leave without signature” unless we receive the purchaser’s written authority.

* Metro/CBD postcodes eligible for free shipping (instruments over $1499)

ACT / Canberra

0200, 2582, 2600-2620, 2900-2906, 2911-2914

New South Wales / Sydney

1100, 1215-1215, 1220, 1225, 1230-1231, 1235, 1239-1240, 1291, 1300, 1335, 1340, 1350, 1355, 1360, 1405, 1435, 1445, 1450, 1455, 1460, 1465-1466, 1470, 1475, 1480-1481, 1485, 1490, 1495, 1499, 1515, 1560, 1565, 1570, 1585, 1590, 1595, 1602, 1630, 1635, 1640, 1655, 1660-1685, 1700, 1710-1730, 1750-1765, 1790, 1800-1811, 1825, 1835, 1851-1885, 1890-1891, 2000-2080, 2084-2156, 2158, 2160-2234, 2555-2559, 2563-2567, 2745-2752, 2759-2774, 2776-2777, 2890-2891

Victoria / Melbourne

3000-3097, 3101-3138, 3140-3207, 3335-3340, 3427-3429, 3750-3753, 3765, 3787, 3800-3810, 3930, 3975-3976, 8001-8012, 8045, 8051, 8066-8071, 8102, 8111-8205, 8438, 8511, 8785

Queensland / Brisbane

4000-4022, 4029-4037, 4051-4078, 4101-4133, 4151-4179, 4205, 4300-4304, 4500-4506, 4508-4511, 4520, 9000-9002, 9005-9007, 9009-9015, 9464

South Australia / Adelaide

5000-5025, 5031-5052, 5061-5076, 5081-5098, 5106-5127, 5131-5133, 5150, 5156, 5158-5170, 5173-5174, 5800-5800, 5810, 5839, 5842, 5950

Ordering

How to order: add items to cart and checkout online. We accept Credit Card, PayPal, Bank Transfer, Afterpay and Zip. Rental options can be arranged through our rental partner (see Finance & Ordering Options in the main menu).

Pricing: all prices include GST and are charged in Australian Dollars (AUD).

Paying by bank transfer (NAB)

Use your name as the transfer reference, and email your remittance advice so we can match payment to your order.

  • National Australia Bank
  • The Acoustic Centre
  • BSB 083419
  • Acc 653613277
  • BIC / SWIFT NATAAU3303M
Our store details

Address
206 Park Street
South Melbourne VIC 3205
Australia

ABN 23 073 227 988

Delivery times

Delivery times are estimates and can be affected by factors outside our control. Most in-stock orders arrive within 7 business days, with many East Coast capital city deliveries taking 2–3 business days.

Instruments, amplifiers and large items require a signature on delivery. We can’t authorise “leave without signature” unless we receive the purchaser’s written authority.

Special orders, pre-orders & non-stock items: estimated dates can shift and may arrive earlier or later. If our supplier timelines change, we may not be notified in advance. A delayed ETA isn’t grounds for cancellation unless agreed by Acoustic Centre.

Will I receive the exact guitar shown?

We try to show the actual instrument in stock wherever possible. However, for production models the in-stock guitar may vary slightly due to natural differences in timber grain/colour, parts, and finish.

For one-of-a-kind or pre-owned instruments, the photos will be of the actual guitar available.

If you’re chasing a specific look, email us and we’ll happily send photos and videos of the exact guitar in stock. If we have more than one, you can choose the one you receive.

Please note: we can’t accept returns for natural variation in timber grain/colour, finish variation or parts colour unless there’s a fault with the instrument.

Returns

To request a return, please contact us first via email or phone. Returns are assessed case-by-case to ensure the fairest outcome.

When returns may be accepted

You’re entitled to a refund, repair, exchange or credit if the products you bought are:

  • Faulty
  • Significantly different to what was shown or described
  • Not doing what they’re supposed to do

Timeframes & conditions

  • Return requests must be made within 7 days of receiving goods (unless it’s a warranty claim).
  • No returns are accepted unless we’re contacted first.
  • Refunds/credits apply to the cost of goods only (freight charges aren’t refundable).
  • If there is no defect, we deduct shipping both ways plus an 8% restocking fee.
  • Consumables (including strings and picks) can’t be returned once opened.
Requesting a return doesn’t automatically mean it will be accepted. Please reach out as soon as possible so we can help.

Cancellations

In-stock order cancellations

  • Before shipping:

    • Customers may cancel their order for a refund of amounts paid, less a reasonable cancellation fee to cover costs such as payment processing and administration.
    • This fee will reflect our reasonable costs and will not exceed them.

    After shipping:

    • Customers may return the item for a refund of amounts paid, less:
      • a reasonable restocking fee (reflecting handling, inspection, and administration), and
      • any shipping costs incurred.
  • Depending on the item and circumstances, cancellation fees may vary and can be higher for special-order, rare, or custom instruments.
Special orders / pre-orders / non-stock items

  • A deposit is required to secure these items.
  • If a customer cancels after the order has been placed, we will provide a refund of amounts paid, less a reasonable cancellation fee, which may take into account:
    • supplier commitments
    • administrative and processing costs
    • the nature of the item (including whether it is custom, rare, or difficult to resell)
  • If the item has been specifically ordered or is not normally stocked, the cancellation fee may be higher, but will always be limited to our reasonable costs.
  • The remaining balance must be finalised within 4 weeks of arrival. If not completed, the order may be cancelled and a refund issued minus a reasonable cancellation fee.
  • Depending on the item and circumstances, cancellation fees may vary and can be higher for special-order, rare, or custom instruments.
Custom build cancellations

  • A deposit is required to commence a custom build.
  • If a customer cancels after work has commenced, we will provide a refund minus a reasonable amount to cover:
    • work completed
    • materials used or committed
    • administrative costs
  • Due to the personalised nature of custom builds, these costs may be significant, but will always reflect actual work and expenses incurred.
  • The remaining balance must be finalised within 4 weeks of completion. If not completed, the order may be cancelled and a refund issued minus reasonable costs incurred.
  • Depending on the item and circumstances, cancellation fees may vary and can be higher for special-order, rare, or custom instruments.
Lay-by cancellations

  • A 20% deposit is required for lay-by.
  • If a customer cancels a lay-by, they are entitled to a refund of amounts paid, less a reasonable cancellation fee reflecting costs such as:
    • administration
    • storage
    • the item being held and removed from sale
  • Lay-by purchases not finalised within:
    • 3 calendar months (new instruments)
    • 4 weeks (used instruments)

    may be cancelled, with a refund provided minus a reasonable cancellation fee.

    Depending on the item and circumstances, cancellation fees may vary and can be higher for special-order, rare, or custom instruments.

Need help?

If you’re unsure which shipping tier applies or you want to confirm the exact guitar you’ll receive, contact us and we’ll sort it out quickly.

Email info@acousticcentre.com.au Call (03) 9124 9929